I placed an order last week - once word was that HCG was going to be hard to get. I was told that it would take about 16 days to receive my order. I have talked to them on the phone 2 times for different things and have checked on my order both times - it has been shipped and is in route. I have a tracking number so that when it hits the US I can track it through the USPS. Feel very good about my order and they are very customer friendly. I was just thrilled to get a code and be able to order. Everyone else was either out of supplies or tripling their price.