Linda
I think he just wanted me to order something so I would have to pay the shipping. Then he would slip in Mom's meds and he wouldn't be out another shipping charge. And all would be rosy. By the time we were though with emails and live chats
he was pretty much babbling. He and his brother must think that Swiss stuff is pretty good. But I have all the hcg I need.

Oh, ok mountaingirl. That's really interesting and good to know :)

Just sent Ash an email and then got on live chat to tell him to check his inbox. He already read it and we had a very straight forward chat as you can imagine from the email but were able to talk it through. If someone would like I might be able to cut and paste that chat session here as well. Here is my email to him:
Subject: hcg order 10-28-09

Ash, I have not been able to access the credit card option on your site to go through since the order. My charge according to your website at the time of order is shown below.
I have noticed you have increased your prices since my order and I need to know how to pay the original amount of the charge at time of order.

Also you promised to give me a tracking number on my order by yesterday and I have not received it.
If order has not been sent out as I was promised and you can not provide a tracking number to me immediately then please cancel order. I will order my product from ADC as they do seem to be more reliable and trustworthy.

Ash, I have tried to help you in many ways. I brought to your attention mathematical errors on your website that could cause you to lose money. I spent quite sometime proof reading your website to pinpoint the errors for you. Made suggestions at your request to help improve business and your website. I have spoke well of you to many other people and they have ordered directly from you as a result of my recommendation.

However it has become more and more apparent that your word is not trustworthy and you tell people whatever you think they want to hear just to get them off your back. You have promised many people tracking numbers they never receive. Promise you have mailed out orders when you obviously have not. You promise to include additional vials in orders that you do not. You have promised me on 5 different occasions you would include the vials I was shorted on my first order and you never have. You then told me you included 6 vials in my last order for my trouble, which you did not include.

Now you tell me you will include 3 vials instead of 6 and I doubt they will even be in the order. You have done much harm to your business by lying to people and proving your word to be untrustworthy.
I spent many hours trying to help you for no cost or expense to you just out of the goodness of my own heart.
I found I can not believe anything you tell me and you have lied to me on several occasions even though all I have tried to do is help your business. Others complain of the exact same experiences and now have determined to stop ordering from you in the future as well on all orders and go through ADC or others.

You may complain that Americans just complain and hard to deal with, but the fact is that even though you may work hard, what people want is honesty and reliability. Something you have not been able to offer.

I was quite taken back by your comment to me the other night when I asked you if you got my order in the mail that day as you had promised me you would. You told me you did not.

When I told you I was disappointed that you had not done what you promised and I needed the order as soon as possible, you told me I should have planned ahead. I guess I should have planned ahead not to be able to trust you to do what you had already promised me to do?

My business is increasing weekly and getting bigger. I will continue to make large orders of growing size every few weeks but I need someone I can trust and rely on to give me honest and reliable service. Perhaps you are not the person. People would much rather have someone be honest with them about the status of their order than lie to them even if the answer is not what they want to hear.

If I do not receive a timely response to this email I will go ahead and place my order through ADC. If I find you tell me anything else that proves to be untrue I will no longer do business with you.
Doyle Redwine

GP
did you make any headway with him?
Does he even understand what he has done?
Blame it on the Americans!
It works for a lot of people.
Ash obviously believes in Quantity not Quality.
And has no intention of making good on his mistakes anymore.
I've been ordering from ADC.
It's a little slower but by golly I got a tracking order without even begging
Whoo HOO

[Visitor] And know I can depend on what you tell me
[Operator] ok i will be giving u by tuesday
[Operator] dont worry we are indians and we will never be able to go ahead then u
[Visitor] Ok, if you mail by tuesday when will I have tracking number to confirm?
[Operator] on tueday eve or wedmorn
[Visitor] Can I depend on this?
[Operator] yes ur products are packed and delivered to customs they have to ship it across
[Operator] kindly consider my request as i have to grow with u people in life
[Operator] we are working with u so u will have top priority
[Operator] dont worry please consider
[Visitor] Ash if I have positive experience with you it effects many people. Then perhaps I can persuade some to reconsider not ordering from you
[Operator] i understand dont worry i will not let my position down
[Visitor] If this experience is not good then many will never order from you again as your reputation for customer service has been hit badly on the forums
[Operator] with u all
[Operator] i have invested so much time and effort and money
[Visitor] Perhaps with a good experience theywill reconsider
[Operator] i dont want to loose anything. ok i understand
[Operator] i understand why when anyine be for that matter, it is universal. dont worry give me sometime i am straighting out things in a day or 2
[Visitor] I have tried to help you. I sugeested the automated service to you for orders and for you to get set up with echeck, and brought to your attention mathmatical errors on your website.
[Operator] we are working for u we will update u everything
[Visitor] I have realy tried to help you. If you have problems it is ok, just be honest and treat me well
[Operator] yes i understand. dont worry these issues wil be cleared in sometime
[Operator] ok dont worry u r more important then my family
[Operator] thanks and i have honured that
[Visitor] The main 2 things Ash are being honest with customers nad that they can rely on that and your shipping gets out timely
[Visitor] People will put up with other problems if you have those 2 things
[Operator] ok thats means daily update and same day shipping
[Visitor] If you can accomplish this you will have many customers
[Visitor] I understand it is time consuming
[Visitor] Perhaps since you have gone up recently again on your prices it will help defray the additional cost of help
[Operator] ok i will do that
[Operator] can u please email me in big and clear way
[Visitor] I know how hard it can be to run a business but you must offer trustworthy service or people will not come back
[Operator] please email me in big and clear way and i will abide by that
[Visitor] I will go to bed now and expect tracking number by tuesday or weds. morning.
[Operator] dont worry just eamil me in points and i will follow that
[Visitor] Do you have the product on hand to ship my order?
[Operator] yes i have more product
[Operator] how much u need
[Visitor] I ordered originally 50 vials of 5000 IU hucog and 10 vials of 2000 IU hucog.
[Operator] i will ship u accross
[Operator] let this shipment reach
[Visitor] 5000 IU
[Operator] yes
[Operator] so now how much more u need we will put it in the container as it is in customs
[Operator] we will get it opened and giveit to u
[Visitor] I need probably 20 more 2000 IU and 20 more 5000 IU. You can do this?
[Operator] ok u email me right away so that we can do it somehow else we will have to more shipping
[Operator] i will send u more
[Visitor] What do you want me to include in the email?
[Operator] email me so it iwll be taken care off immedietely
[Visitor] Ok i will email total of order?
[Operator] evrything u need at one go
[Visitor] Ok I will do
[Operator] i wait and will confirm u as i get the mail
[Operator] anything else u need
[Operator] please let me know
[Visitor] ok am typing email now
[Operator] so dont worry
[Operator] ok
[Operator] as i get i will confirm u from blackberry
[Visitor] are you going on break now?
[Operator] yes for some time 10 to 15mins
[Visitor] just now sending email
[Visitor] did you receive?
[Operator] yes i have replied
[Operator] yes it will be done at any cost doyle for u